ROAMCRAFT

Third Paw Support

Last updated: September 20, 2026

This page collects frequently asked questions and contact information for "Third Paw" (the "App"). For information on data handling, see the Privacy Policy.

Frequently Asked Questions

Where is my save data stored? Will it be lost if I uninstall the App?

Your room's tidiness state and your cat's state are stored only on your Mac (under ~/Library/Application Support/) and are never sent to any server. Uninstalling the App may remove this saved data as well. There is currently no feature to transfer data to a new Mac.

I bought the Premium Collection, but the extra cats/backgrounds are still locked.

Open "Cats & rooms" from the paw icon at the top-left of the toolbar, select the cat or background you purchased, and press "Apply to your room". If that doesn't help, try "Restore Purchases" in the same dialog. After reinstalling the App or moving to a new Mac, sign in with the same Apple ID you used to purchase, then use "Restore Purchases" to recover ownership.

There's no music playing.

By design, background music starts off so it doesn't play unexpectedly in a meeting or shared space. Click the music note icon in the toolbar to start playback.

What system requirements does the App have?

Third Paw supports macOS 11 or later, on both Apple Silicon and Intel Macs.

I found a bug, or I have a feature request.

Please email us at the address below. Including your macOS version, Mac model (Apple Silicon or Intel), and the steps that led to the issue helps us investigate faster.

Contact

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