Starry Window Support

Contact

Send questions, bug reports and feedback through the contact form. Your device, OS and app version help us investigate problems.

[email protected] — You can also contact us by email. A reply may take a few days. Do not send passwords or card details.

A purchased story is locked

Connect to the internet and use Restore Purchases with your original store account. Purchases do not transfer between iOS and Android. Offline playback requires valid, verified purchase information on the device. Reconnect to the internet if it is unavailable, invalid, or more than seven days old.

Playback, language and volume

Settings provides language, narration and music volume, audio-only and reduced-motion options. Narration and music stop at the end of a story. The next story does not start automatically.

Deletion requests

How to delete local data and request deletion of purchase records

Refunds

Use your store’s refund process. Apple / Google Play

About the imagery

Sky imagery was created by adapting and projecting star data from HYG v4.1 © David Nash / Astronexus. HYG v4.1 · CC BY-SA 4.0 · Adapted data