Snow Nook Support

Updated October 4, 2026

My purchased birds are missing

Use the same App Store or Google Play account, then open Settings → Packs & restore purchases → Restore purchases. Pending purchases unlock after store approval.

Moving works to another device

Works and drafts are stored only on your current device. Save images of your favorite works before uninstalling. Images cannot be reopened as editable works, and there is no automatic cross-device sync.

Cannot save a photo

Check photo-add permission and free storage in your device settings. You can also use Share to send the image to another app.

Slow performance

Try Settings → Quality → Battery saver. Reduce motion also limits snow and automatic rotation.

Report a problem

Email [email protected] with your device, OS version, app version and steps to reproduce. Include your store order number for purchase inquiries. Do not send passwords or card numbers.

Operator: Roamcraft