ROAMCRAFT

Aqua Nook Support

Last updated: October 3, 2026

Thank you for using Aqua Nook. Here are answers to common questions and how to reach us.

Ads are not showing

Ads only appear at the bottom of the Title and Aquarium Rack screens (never on the tank selection, workshop, or viewing screens). They may not appear if you have no network connection or, occasionally, no ad inventory is available — please try again later. If you've purchased "Remove ads," no ads will be shown.

I purchased "Remove ads," but ads still show

Please open "Remove ads" in the Settings screen and try "Restore purchases". As long as the purchase was made with the same Apple ID / Google account, it will be restored. If the issue persists, please contact us below.

Purchases and refunds

Payments are processed through the App Store / Google Play, and the Developer does not have access to your card information. To request a refund, please use your purchase history in the store you purchased from (App Store / Google Play).

My aquariums disappeared, or I want to see them on another device

The aquarium you are working on and the creations in your rack are stored only on your device. They are lost if you delete the App or reset or change your device, and they are not synced to other devices. We recommend using "Save image" on the viewing screen to keep any aquarium you care about as a photo.

Reporting bugs or other inquiries

Please send bug reports, feedback, or requests to the contact below. If possible, please include your device model, OS version, and what happened — it helps us respond faster.

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